A real person reads this address.

Versed works entirely offline once installed, so if chapters will not open, the first thing worth trying is force-quitting and reopening the app. Photographs are the one thing fetched on demand; if they are missing, the device is offline or Wikimedia Commons is unreachable, and the text is unaffected.

An account is optional and off by default. If you have one, you can delete it and everything synced with it from Settings inside the app — you do not need to email anyone to do it. If you no longer have the app, email support@tryversed.app from the address on the account and we delete it within a few days. Deleting removes the account, its email address and every synced record (chapters cleared, XP, streak, saved subjects, trivia history); the usage and crash reports already sent are purged on the same request. Nothing is kept except the store receipt, which belongs to Apple or Google. What is collected, and what is not, is set out in the privacy policy.

Subscriptions are billed by Apple or Google, not by us, so cancellations and refunds go through your own account rather than this address. On iOS: Settings › your name › Subscriptions. On Android: Google Play › Payments & subscriptions.